Here Are Some Guidelines To Follow:
1. Run away physically or mentally.
2. Treat them as if they are broken and need you to fix or heal them.
3. Judge them for not handling their emotions better.
1. Create a safe space by breathing calmly and caring about the human in front of you who is struggling with a situation.
2. Accept their emotions as a normal human reaction.
3. Summarize and encapsulate what they say and express it so they can “see” their story outside of their head.
4. Try to discover what that they have lost or think they will be losing that is important to them.
5. When they realize what they need now, ask what they will do next.
6. If you don’t feel safe because their anger is escalating, leave. If you feel you are at risk of being harmed, remove yourself as soon as possible. No reason needed, or just say, “I am not comfortable with where this conversation is going.”
Remember to release your judgment when people get emotional. Breathe when you feel your own anger, fear, or disappointment. See the person in front of you as capable of growing with some reflection. As I wrote in my book, The Discomfort Zone, “They want you to be present more than they need you to be perfect.”
See more tips on having effective conversations at www.Covisioning.com
Kahneman, Daniel. (2011). Thinking Fast and Slow. Farrar, Straus and Giroux
Written By Marcia Reynolds Originally Appeared On PsychologyToday