Is your work making you depressed? Read Are You Feeling Depressed At Work? Is Your Job Making You Sick?
6. Focus on agreement
Although the conversation might concentrate on the issues and disagreements, it is important that you shift focus on the points everyone can agree upon. This will enable you to resolve conflict in the workplace. Mike Kappel writes “You should emerge from the experience with some positives instead of all negatives. Shed light on commonalities. Share examples or instances in which you agree with the other person or can see another point of view.”
7. Emphasize the lesson
An excellent way to cope with conflict in the workplace is to see it as an opportunity to prevent further disagreement. There is always a lesson in every conflict and once you know what it has taught you, your team and your organization, you will actually grow from it as a better and more efficient team.
Author Mike Myatt says “Where there is disagreement there is an inherent potential for growth and development. If you’re a CEO who doesn’t leverage conflict for team building and leadership development purposes you’re missing a great opportunity… Smart leaders look for the upside in all differing opinions.”
Take responsibility for conflict resolution
According to a recent survey by the Society for Human Resource Management, 72% of employees believe “respectful treatment of all employees at all levels” is the biggest factor in job satisfaction. Conflicts in the workplace are normal and, to some extent, healthy. However, workplace conflict must be resolved quickly and in a way that leaves everyone feeling satisfied in some way.
Mike Myatt concludes “I believe resolution can normally be found with conflicts where there is a sincere desire to do so. Turning the other cheek, compromise, forgiveness, compassion, empathy, finding common ground, being an active listener, service above self, and numerous other approaches will always allow one to be successful in building rapport if the underlying desire is strong enough.”
Both parties engaged in the conflict need to take their responsibility in conflict resolution and stick what they have agreed upon. Only then a win-win situation can be reached.
Want more? Read 3 Toxic Leadership Traits That Can Damage Your Organization
Here is an interesting video that you may find helpful: